Senior Customer Success Manager / Customer Success Manager

Sellforte is a fast-growing team of 30+ exceptionally talented people. We are on a mission to enable retailers & consumer brands accelerate their growth by making smarter data-driven decisions. Our SaaS is an AI tool for marketing teams to holistically evaluate and improve the effectiveness of marketing and promotional activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact.

We have grown rapidly, even last year, and have an ambitious plan to continue doing so. For this journey, we are looking for a talented, data-driven person who delivers impact to our customers through our AI SaaS solution.

As a Senior Customer Success Manager / Customer Success Manager you will

• Lead Sellforte software implementation projects and customer success, working closely with Sellforte data scientists, senior client executives, and client specialists (marketing and merchandizing)
• Determine Sellforte SaaS tool’s impact on customer’s business
• Monitor customer's key performance metrics and take necessary actions to improve them
• Work with your customers with an analytical mindset to understand and optimize their business processes and identify areas of opportunity to increase sales and margin
• Act as an analytics translator between customers and Sellforte data scientists and developers
• Define upsell and cross-sell opportunities based on customer needs
• Contribute product development with your experience in marketing planning and execution

Your skill set and experience

• Interest in startups, analytics, technology, and customer success
• Preferably 3+ years of experience in marketing planning (e.g. media-mix planning, campaign planning), marketing consulting, or marketing analytics
• Strong business conceptualizing skills: from needs to understandable solutions
• Drive to solve customers’ problems and present actionable results
• Analytical mindset and hands-on experience in analytics
• Hands-on skills with MS Powerpoint and Excel. Experience in more advanced tools (e.g. R, Alteryx, Knime) appreciated.
• Experience in having full customer responsibility appreciated
• Proactive, result-driven, and hands-on attitude towards work
• Background e.g. in management consulting, IT consulting, project management, marketing management, or account management
• BSc or MSc Degree in Industrial Engineering and Management, Systems Sciences, Information Management, Economics, Marketing, Finance or similar field
• Fluency in English, German or Finnish is a plus
• Please apply before 10.5.2021